A MESSAGE FROM HOTEL SIMONE

During these unprecedented times, we recognize the need to do all we can to ensure the health and safety of our guests and associates. We will continue to closely monitor and follow guidelines from the CDC and local health departments. 

We are also taking standards for hygiene and cleanliness very seriously and are adding additional steps to surpass the standards set forth for our industry. We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.

Below are specific areas we are addressing throughout the guest experience within our hotel:

Pre-Arrival
We will be reaching out prior to arrival to ensure all guest travel needs and requests may be met while also providing any updated information regarding their stay.

The following services will be unavailable or altered until further notice to reduce guest interaction and allow for sanitization between uses:

  • Food including complimentary breakfast and our all-day menu will be unavailable. Beverages will be available to order and served in disposable containers.
  • Daily housekeeping services are suspended. Amenity and linen replenishment can be coordinated through the front desk and delivered outside of the guest room. 
  • Swimming pool access will be closed, however the pool deck will remain open for a maximum of 10 persons at a time.
  • Beach valet will be unavailable, however chairs and umbrellas will be available for check-out pending local beach closure ordinances.
  • Town cart shuttle service will be available Tuesday - Saturday from 4 PM - 8 PM.
  • Fitness center usage and bicycle cruisers will be available by key checkout.

Arrival
Upon arrival, guests will be welcomed into the lobby that has been set up to maintain social distancing including paperless registration. There will be a sanitizing station available and “Passing protocols” will be followed to deliver guest room keys and hotel information.

Lobby and Public Areas
Guests can expect to see heightened cleaning practices in our most highly frequented areas, including frequent rotations of sanitizing hard surfaces, door handles, and elevator call buttons. Signs will be available with location-specific information throughout all of our public areas.

Guest Rooms
Within each of our guest rooms, our housekeeping crew will be extending their time spent thoroughly sanitizing all areas with special attention to detail on high-touch items like remote controls, thermostats, alarm clocks, and phones. Non-essential items will be removed temporarily and replaced by guest requests such as: reading material, decorative pillows and throws, and other multi-use fabric or paper goods. These deep cleans will occur 24 hours after a check out, ensuring ample unoccupied time between guests to mitigate the spread of germs.

Departure
Checkout will be available over the phone to reduce congestion at the front desk, with emailed receipts and a touchless key drop off.

Our Cancellation Policy

It is important to us that you are able to make informed travel decisions, and that you have peace of mind anytime you choose to visit Hotel Simone. Please review our cancellation policy.

  • For a full refund, please cancel 72 hours before arrival date*
  • Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

*Some packages and offers might have different cancellation policies. Please review your reservations for details.

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For general information or questions regarding our property, please email info@hotelsimonessi.com or call 912-357-5500.

We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.

You’re Our Top Priority - find out what we are doing to keep you safe, plus learn more about our flexible cancellation.
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